At Huisdierenvriendjes, customer satisfaction comes first. That's why we keep you constantly updated on your order and always offer free shipping.

We offer a range of secure and convenient payment methods to make your shopping experience seamless. Here’s what we currently accept:

• Credit or Debit Cards: We welcome all major credit and debit cards, including Visa, Mastercard.
• Mobile Payment Services: You can also use Apple Pay, Shop Pay, or Google Pay for a quick and easy checkout.
• Gift Cards or Store Credit: Have a gift card or store credit from us? You can use it towards your purchase.

We’re committed to processing and shipping your orders quickly within 24 to 48 hours of placing them.

Once your order is on its way, you’ll receive a friendly email notification with tracking details. This will allow you to easily follow the journey of your package as it makes its way to you!

We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.

Email us at info@huisdierenvriendjes.nl with your order number and reason for return. We'll send you instructions within 1–2 business days.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.